Epic Solutions offers tools to automate operations, enhance customer engagement, and streamline appointments/bookings. Key achievements include:

Automated Booking & Customer Journeys

Dynamic Workflows: Automate post-booking follow-ups

Multi-Channel CRM: Manage inquiries from WhatsApp, email, SMS, and calls in one dashboard 

Lead Qualification: Our tools handle inbound calls 24/7, qualify leads, and book appointments directly into your calendar

Localization & Support

Multilingual Automation: Send communications in the customer’s preferred language

Live Chat & 24/7 Support: Reduce reliance on manual responses with automated yet personalized interactions 

Reputation & Reviews

Automated Review Requests: We Collect feedback and manage your online reputation 

Negative Feedback Handling: We have Auto-trigger resolution workflows for dissatisfied customers 

Travel Companies:

Epic Solutions offers tools to automate operations, enhance customer engagement, and streamline bookings. Key achievements include:

Automated Booking & Customer Journeys

Dynamic Workflows: Automate post-booking follow-ups (e.g., itinerary confirmations, payment reminders, upsell offers for upgrades) 

Multi-Channel CRM: Manage inquiries from WhatsApp, email, SMS, and calls in one dashboard 

AI-Powered Lead Qualification: We Use AI tools like Retell AI to handle inbound calls 24/7, qualify leads, and book appointments directly into your calendars 

Inventory & Rate Management

Real-Time Updates: Sync rates and availability across platforms (e.g., Expedia, booking engines) to avoid overbooking. We have a in house solution to improve efficiency

Demand Forecasting: Leverage analytics to adjust pricing based on market trends and competitor data 

Localization & Support

Multilingual Automation: Send communications in the customer’s preferred language (e.g., Spanish for LATAM markets) 

Live Chat & 24/7 Support: Reduce reliance on manual responses with automated yet personalized interactions 

Reputation & Reviews

Automated Review Requests: Collect post-trip feedback and manage online reputation 

Negative Feedback Handling: Auto-trigger resolution workflows for dissatisfied customers 

For Event Companies

Epic Solutions event management features (including proposed integrations) enable end-to-end coordination:

Event Creation & Ticketing

All-in-One Calendar: Create events (workshops, concerts) with ticket tiers, pricing, and capacity limits (similar to Eventbrite-style functionality) 

Payment Gateways: Sell tickets directly via integrated Stripe/PayPal and automate receipts 

Attendee Engagement

Automated Reminders: Send pre-event emails/SMS (e.g., "Your workshop starts in 2 days!") 

Post-Event Follow-Ups: Nurture leads with surveys, promo offers, or replay access 

Logistics & Analytics

Check-In Management: Track attendance via QR codes or manual check-ins 

Demographic Insights: Analyze ticket sales trends and attendee data to optimize future events 

Scalability for Agencies

White-Label Solutions: Event planners can rebrand as their own platform to manage multiple clients 

Industry-Specific Success Stories

Travel: Our Hotel clients increased reservations by 32% and processed 40M+ rate updates via Expedia integration 

Events: Proposed calendar upgrades could transform into a competitor to Eventbrite, catering to conferences, weddings, and more 

By combining these features, travel and event businesses can reduce manual work by 70%, boost conversions, and scale operations globally!